Terms and Conditions
These are the terms and conditions on which we supply our goods to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide our goods to you, how you and we may change or end the contract between us for the sale of the goods, what to do if there is a problem and other important information.
We are Lucky Seven Limited (we, us) (company registration number 10839576) registered in England and Wales. Our VAT registered number is 278 1340 94. You can contact us by emailing firstname.lastname@example.org.
Our contract with you
Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and use for the sale of the goods.
If we are unable to accept your order, we will inform you of this by email and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
Your payment for the goods will be taken at the time of placing an order. No goods shall be supplied without full payment.
The price of the goods (which includes VAT) will be the price indicated on the order pages when you place your order. We use our best efforts to ensure that the price of the goods advised to you is correct. However, it is always possible that (despite our best efforts) an item may be incorrectly priced. In the event that there is a mistake with the price of your goods we will contact your for your instructions before we accept your order. Where a mispricing is obvious and unmistakable we may end the contract, refund you any sums and require the return of any goods provided to you.
The costs of delivery will be displayed on our website.
We will deliver the goods by a carrier of our choosing. Delivery of the goods is at your cost and forms part of your invoice.
We aim to dispatch goods within one working day of receipt of your order. Please allow three working days if delivery is in the UK, five working days if delivery is to Europe and ten working days for the rest of the World.
If our supply of the goods is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.
We reserve the right to cancel any order prior to dispatch of the goods. In this instance we shall issue a full refund at point of cancellation.
The images of the goods on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the goods. Your goods may vary slightly from those images.
We may make minor changes to the goods stated on the website:
- to implement minor technical adjustments and improvements; and
- to reflect changes in any relevant laws and regulatory requirements.
If we intend to make any more significant adjustments to the colour, shade, shape or size of the goods, we will first notify you and you may then contact us to cancel the order before the change(s) take effect and you will receive a refund for any goods paid for but not received.
Problems with your goods
If your think there is a fault with your goods, please contact our customer service team at the details above as soon as possible. At your request we will provide a full refund or credit for the goods invoice value in most cases for faulty goods which we cannot reasonably repair or replace. If you request a refund for a faulty good we request that you return the item to us for examination. [We will pay the costs of your postage OR you will be responsible for the costs of returns.]
If you have any questions or complaints about the goods, please contact our customer service team at the details above.
Alternative dispute resolution is a process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. If you are not happy with how we have handled any complaint, you may wish to be eligible to lodge your complaint on the European Commission Online Dispute Resolution platform which is available at https://ec.europa.eu/consumers/odr.
If any of your goods have not been delivered, or have been delivered damaged, or are not of the correct quantity we shall endeavor to replace them with similar goods, or will provide you with credit for their invoice value.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care, and for defective products under the Consumer Protection Act 1987.
Except as expressly provided in these terms, our liability to you will not exceed the invoice value of the goods in question.
Under the United Kingdom’s Consumer Contracts Regulations, you have the right to cancel the contract up to 14 days of order receipt date, as longs as the goods are in their original condition, with all the tickets and tags attached. Failure to keep the items in an unused, re-saleable condition may result in a reduced refund.
We generally offer a “change of mind” twenty-eight day returns policy from date of receiving the goods, for goods returned in their original condition with all labels and tags attached. In this instance all refunds exclude postage costs.
We regret we are unable to offer this “change of mind” policy for any sale or clearance items. Please see above under “Problems with your goods” for information on how to return any faulty goods.
For full details of our returns procedures please see the Return and Exchange page.
Other important terms
This contract is between you and us. No other person shall have any rights to enforce any of its terms.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking these terms, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.
These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts.
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