All orders leave the Lucky Seven studio in a branded cap box which is protected with a plastic mailer and taped securely with our Lucky Seven branded tape. We hope that it reaches you in exactly the same condition it left us.
We use DPD courier service or Royal Mail Signed for all our UK orders and Royal Mail Signed for international.
Packages require a signature on delivery so please make sure that your Paypal address is the correct address for shipping and that there will be someone home to sign. We cannot be held responsible for any packages which remain at your local Post Office or returned to us after being un-claimed. In the event of a package being returned you will be notified by email and charged for re-despatch. Please see refunds and returns for more on this.
We have a tiered system when it comes to shipping costs so you can choose how you would like us to send your cap.
We aim to process and despatch all orders within 48 hours of receipt. This may vary at busy times, such as Christmas, but we will always let you know if there is a delay on your order.
Once despatched, UK orders will take around 2 business days via DPD to reach their destination and 2 – 4 days via Royal Mail.
We estimate around 3 – 5 business days for International orders but this really depends on your local postal service.