Due to the bespoke nature of all our caps, we cannot accept returns or offer refunds and exchanges on any cap which simply becomes unwanted. When you place an order a member of our team will make your cap from scratch, no off-the-shelf caps exist in the Lucky Seven studio.
If however, you receive your cap and find it’s faulty or not the one you ordered – which we hope is highly unlikely but human error can occur – then please let us know within 48 hours of signing for the package. We will need you to send us a photograph and explanation of the fault in an email to firstname.lastname@example.org. This way we can identify the problem, find the mad hatter responsible and reprimand them accordingly.
Once we have received your email we will reply within 24 hours with instructions of what to do next. Any cap returned to us will need posting back in its original box, taped securely and sent to: Lucky Seven Caps, The Crown Stable, Finstock, Oxfordshire, OX7 3DJ.
Please send your package from your local Post Office and make sure you obtain a “Certificate of Posting” form and retain as proof of postage. We cannot be held responsible for any items which fail to reach us.
On receiving your package we will refund you the cost of postage and if a replacement cap is required, this will be sent at no additional charge.
RETURN TO SENDER:
All our packages require a signature on delivery. It is important to make sure the address on your Paypal account is the correct address for delivery and that there will be someone there to accept and sign for the package. If your package remains unclaimed or if the address you have given us is incorrect, Royal Mail will return the package to Lucky Seven. In these cases you will be notified of the returned package and your address will need to be verified before despatch. You will be charged the cost of postage incurred by re-sending the package as we cannot be held liable for unclaimed packages. You will receive an invoice via Paypal to the same account used at purchase. Once payment is received, we will despatch your cap immediately.